HSO Global bases its activity on a relationship of trust and transparency with all its customers. Our commitment rests on the following pillars:
1. QUALITY AND RELIABILITY
We develop software, APIs, and digital petroleum services under rigorous quality controls, ensuring optimal performance and continuous availability. All our solutions undergo exhaustive testing before deployment to guarantee an exceptional user experience.
2. PERSONALIZED SUPPORT
We provide customers with technical support channels staffed by highly qualified personnel, with response times defined according to the contracted service level. Our team is committed to resolving any incident quickly and effectively, offering personalized follow-up until complete customer satisfaction.
3. CONTRACTUAL TRANSPARENCY
We supply clear and complete documentation on the features, limitations, and costs of each product before contracting, with no hidden clauses. All associated terms, conditions, and policies are drafted in understandable language and accessible from any page of our Site.
4. CONTINUOUS IMPROVEMENT
We greatly value our customers' opinions; satisfaction surveys and feature requests directly feed our development roadmap. Every comment is analyzed by our product teams to evolve services according to the real needs of the sector.
5. DATA PROTECTION AND SECURITY
We apply state-of-the-art technical and organizational measures to protect customer information, complying with Florida, Mississippi, California regulations, and international standards such as ISO 27001 (under continuous certification). Regular security audits and advanced encryption protocols guarantee the confidentiality, integrity, and availability of data.
6. REGULATORY COMPLIANCE
All our commercial, technical, and data management processes strictly adhere to the laws and regulations described in the Regulations section of this document, with special attention to Oil & Gas industry regulations and applicable data protection provisions in each jurisdiction.
7. SECURE PAYMENT PROCESSING
To ensure maximum security in every transaction, we work exclusively with PCI-DSS Level 1 certified payment gateways, such as Stripe, PayPal, and other reputable processors. HSO Global does not store full credit or debit card data on its servers at any time, delegating the entire authorization and custody of financial information to these specialized platforms. Transactions are always conducted under TLS encryption protocols with fraud detection systems active 24/7.
8. EXTENDED CONTACT CHANNELS
We want to always be accessible to our customers. Therefore, we offer multiple direct communication channels:
- General inquiries and support: contact@huronsmithoil.com
- Legal matters and DMCA notices: legal@huronsmithoil.com
- Privacy and data protection: legal@huronsmithoil.com
- Security and phishing reports: legal@huronsmithoil.com
- Billing and refunds: legal@huronsmithoil.com
- Sales and contracting: sales@hsoglobal.xyz
- Accessibility: legal@huronsmithoil.com
- Phone support: +1 (866) 954-5938 (Monday through Friday, 9:00 AM – 6:00 PM EST)
- Postal address (Florida): HSO Global LLC, 66 West Flagler Street, Suite #900, Miami, FL 33130, USA
- Postal address (Mississippi): Huron Smith Oil Co Inc / HSO Petroleum Services LLC, 204 Hays St, Batesville, Mississippi 38606, USA
Our customer service team is firmly committed to responding to all requests within a maximum of 24 business hours and to providing a solution or action plan within a maximum of 72 business hours from initial contact.
Customer satisfaction is not just a goal; it is the measure of our success.